Payments & refunds

1. Payment

• You pay Bahaa Eddine Chaabane, trading as NEXORA (Sole trader (Trabalhador Independente), NIF 325870748).
• All packages are a single, one-time payment in euros. No subscriptions.
• Payment is made by card through Stripe, a certified secure payment provider. We never see your card details.
• Your order is confirmed only when the payment is approved. You receive a receipt by email.

2. Right to cancel (14 days)

If you are a consumer in the EU, you may cancel within 14 days of your order without giving a reason, and get a full refund — as long as work has not started.

If you ask us to start work within those 14 days, and the service is then fully completed, you lose the right to cancel. If you cancel after work has started but before completion, we refund the amount minus the share of work already done.

3. Refunds after work starts

• Before the first design is delivered: refund minus work already done.
• After the website has been delivered and approved: no refund, but we will fix any issue that doesn't match what was agreed.
• If we cannot deliver the agreed service, you get a full refund.

4. How to request

Send us your name, order email and reason. We reply within 5 working days, and approved refunds go back to the original card within 14 days.

Contact: WhatsApp +351 935 676 419 · Email digitalnexorapt@gmail.com